​How to Buy

Simply find an item that you love, add it to your basket and purchase the item. Feel free to get in touch if you have any questions about an item or would like further information/photos. We accept the following payment methods.

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• Credit / Debit Cards

• Bank Transfer

• Cash on Collection

• PayPal​

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Trade Enquiries

​​Here at Swann Antiques, we welcome trade enquiries. If you are a trader and you see something you like, then please get in touch.

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Shipping Methods

​​Ideally, we'd love you to come and view any item that you like the look of and collect in person. However, we appreciate that this is not always possible...

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The shipping we use depends on the item in question, but we generally use one of the following shipping providers:

• ParcelForce - ​For small parcels

• Courier - For larger pieces of furniture

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We have a number of couriers that we use on a regular basis, and trust. When we need to ship to an area that is not covered by our own couriers, we generally use Shiply as our chosen courier directory service. We submit a shipping request and choose the courier who provides both a reasonable quote and also has a proven track record of excellent service. Unless stated, shipping is normally free, but there are some exceptions to this - for example, trade sales may not include shipping. Where shipping is not included, the following outlines a rough guide to courier costs: ​​

• London: £50

• The South: £40-60

• The North: £55-75+

• Scotland: £75+​​

If you have your own courier, please put them in touch with us to arrange collection.

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Additional Delivery information​

• We offer free delivery to mainland England, Wales, and some parts of Scotland.

• If you live in Scotland or a remote part of the country, there may be a small surcharge. Please contact us for a shipping quote.

• We do not currently offer delivery to locations outside mainland UK, the Scottish Highlands, or international shipping for large items.

• Viewing and collection is available from Southampton, Hampshire, by appointment.

• Delivery typically takes between 5 to 15 working days - up to a maximum of 20 days, though it may take slightly longer for Scotland.

• Our delivery service is usually a door-step, ground-floor drop-off. If you require any additional services, please let us know in advance.

• Our delivery service is normally handled by a single-person courier, so the driver may need assistance unloading your items. Please ensure someone is available to assist during the delivery window, or let us know before purchasing if this is a problem. 

 

Local Delivery (Hampshire)

​​We can sometimes personally deliver larger items within Hampshire at cost - depending on availability. Please get in touch to discuss local delivery.

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​​Returns Policy​​​

We offer a 14-day return policy for customers who change their mind. The item must be returned in the same condition it was received and, where applicable, in its original packaging.

A restocking fee applies to cover the cost of initial delivery:

• £75 for items delivered by courier

• £20 for items shipped via Parcelforce

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Return shipping is at the buyer’s expense.

If you need to return an item due to an issue or damage, please contact us within 48 hours of delivery with details and photographs. We will work with you to resolve the matter as quickly as possible.

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Privacy

​​Your personal information is important to us. We promise that this data will never be used for marketing purposes - unless you sign up to our mailing list. Nor will this information be sold to a third party.

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